Privacy Policy
Effective Date: February 1, 2025
Astra Health Solution (referred to as “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. Our practices comply with all applicable laws and regulations, including those required for selling products online and using payment gateways like Razorpay.
- Information We Collect
We collect both personal and non-personal information to process your orders and improve our services. The types of information we collect include:
- Personal Information:
- Name
- Email address
- Billing and shipping addresses
- Phone number
- Payment information (processed securely through Razorpay’s payment gateway)
- Non-Personal Information:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on the Website
- How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders.
- Communicate with you about your order status and customer service inquiries.
- Improve our Website’s functionality and user experience.
- Send promotional emails, if you opt in.
- Prevent fraudulent transactions and ensure website security.
Note: Payment details are handled securely by Razorpay’s compliant payment gateway, which adheres to PCI DSS (Payment Card Industry Data Security Standard) compliance requirements to ensure the safety of your sensitive payment information.
- Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties to facilitate services, including:
- Razorpay for payment processing.
- Shipping and delivery providers.
- Analytics and marketing tools to improve our Website.
We may also share your information to comply with legal obligations or enforce our policies.
- Cookies and Tracking Technologies
Our Website uses cookies to:
- Enhance your browsing experience.
- Analyze Website traffic and performance.
- Store your preferences for future visits.
You can control cookies through your browser settings. Disabling cookies may impact the functionality of our Website.
- Data Security
We implement industry-standard security measures to protect your personal information. This includes encryption, secure servers, and regular monitoring for vulnerabilities. Payment transactions are processed through Razorpay’s secure payment gateway, which is PCI DSS compliant and follows stringent security protocols. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
- Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you.
- Correction: Update or correct your personal details.
- Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
- Opt-Out: Unsubscribe from promotional emails.
To exercise these rights, please contact us at contact@astrahealthsolution.com.
- Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing your information.
- Children’s Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us, and we will delete it promptly.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised effective date.
- Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
- Email: contact@astrahealthsolution.com
- Phone: +91 99020 12698
- Address: M3, Mezzanine Floor, Shilpa Palace, Bendoorwell, Mangaluru, 575 002 Karnataka
Thank you for trusting Astra Health Solution. Your privacy is important to us.