Returns & Refunds

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Effective Date: February 1, 2025

At Astra Health Solution, we strive to ensure that our customers are satisfied with their purchases. This Return and Refund Policy outlines the terms and conditions under which returns and refunds will be accepted for products purchased from our website. By placing an order, you agree to the terms of this policy.

  1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is damaged or defective upon delivery.
  • The product received is incorrect or does not match the description provided on our website.
  • The product is unused, unopened, and in its original packaging.

To be eligible for a return, you must:

  • Notify us within 7 days of receiving the product.
  • Provide proof of purchase, such as an order confirmation or invoice.

Note: Certain items may not be eligible for return, such as consumables, customized products, or items marked as non-returnable on the product page.

  1. Return Process

To initiate a return, please follow these steps:

  1. Contact us via email at contact@astrahealthsolution.com or call us at +91 99020 12698 to request a return.
  2. Provide your order details, reason for return, and photos of the product (if applicable).
  3. Our team will review your request and provide instructions for returning the product.
  4. Ship the product to the address provided by our team. Ensure it is securely packaged to avoid damage during transit.

Return Shipping:

  • If the return is due to our error (e.g., wrong or defective product), we will cover the return shipping costs.
  • If the return is due to any other reason, the customer will be responsible for return shipping costs.
  1. Refund Policy

Refunds will be processed under the following conditions:

  • Once the returned product is received and inspected, we will notify you of the status of your refund.
  • Approved refunds will be processed within 7-10 business days and credited to the original payment method used at the time of purchase.
  • For payments made through a credit or debit card, the refund timeline will depend on your bank or payment processor.

Note: Shipping charges, if applicable, are non-refundable unless the return is due to an error on our part.

  1. Non-Refundable Items

The following items are not eligible for refunds:

  • Products marked as final sale or non-returnable.
  • Products that have been used, altered, or damaged after delivery.
  • Items returned without prior authorization from our team.
  1. Cancellation Policy
  • Orders can be canceled only if the request is made before the product is shipped. Once the product is shipped, the order cannot be canceled and must go through the return process.
  • Refunds for canceled orders will be processed within 7-10 business days.
  1. Exceptions and Disclaimers
  • Astra Health Solution reserves the right to refuse returns or refunds if the terms of this policy are not met.
  • Products purchased through third-party sellers or platforms are not covered by this policy.
  • Our liability is limited to the value of the product purchased and does not include any indirect, incidental, or consequential damages.
  1. Contact Us

If you have any questions about this Return and Refund Policy, please contact us:

  • Email: contact@astrahealthsolution.com
  • Phone: +91 99020 12698
  • Address: M3, Mezzanine Floor, Shilpa Palace, Bendoorwell, Mangaluru, 575 002 Karnataka

We are committed to providing you with a seamless shopping experience and appreciate your understanding of our policies.